CAGP Conference Delegate FAQ

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Where is the Conference going to be held?

The Conference, accommodation and sessions are all taking place at:

Fairmont The Queen Elizabeth
900 René-Lévesque Blvd. West
Montréal, Québec
H3B 4A5

You can visit the hotel website here.

How can I get to the Fairmont The Queen Elizabeth?

By Air

The closest airport to the hotel and conference venue is the Montréal-Pierre Elliott-Trudeau International Airport (YUL) located 14 miles (22 km) from the hotel. 
Montreal Airport Website

Ground Transportation

The following are suggested transportation options from Montréal airport to downtown Montréal.

Bus: There is a bus that will bring you from the airport to downtown for $10. Click here for more information.

Taxi: There is a flat rate of $41 CAD to downtown hotels.

Limousine: from $52 – $58 one way including meet & greet service. Click here for more information.

Uber: Picks up from the departure area upstairs, check your app for current price estimates.

What are the parking rates at the hotel?

$35 for 24 hours and $25 for 12 hours. Hotel valet parking only. Rates are subject to change.

Why should I stay at the Conference hotel if I can find different accommodation?

Please take a look at 5 Reasons why it’s better to book at the Conference hotel.

Is there a fitness centre at the hotel?

Yes! The hotel has a Wellness Center that includes fitness equipment, virtual classes (Yoga, Pilates, etc.), an indoor pool, Jacuzzi and sauna. Please click here for more information and the hours.

When can I pick up my Registration Kit?

The Registration Desk is located on the Convention level of the hotel and is open during the following times:
Tuesday, April 9 from 3:00 – 6:00 pm.
Wednesday, April 10 from 7:00 am – 5:00 pm
Thursday, April 11 from 7:00 am – 5:00 pm
Friday, April 12 from 7:00 am – 12:00 pm

What will I receive when I arrive at the Conference?

As a Conference delegate, when you arrive, come to the Registration Desk and you will receive a Conference delegate bag, some helpful information, and a registration kit that will contain your badge, your conference schedule, and the following tickets, if they pertain to you:

– Full session ticket (if your session is full, you will receive a ticket, which you need to show to the monitor at the door of that session)
– Special Dietary Restrictions ticket that should be shown to your servers at every sit-down meal
– Extra banquet ticket – if you purchased an extra banquet ticket for a guest, you will receive this ticket in your badge kit.

What kinds of food will be served at the conference?

A full Conference registration fee includes a breakfast, lunch and the Opening Reception on Wednesday; breakfast, lunch and the CAGP Banquet on Thursday; and breakfast and lunch on Friday.  Those attending one day only will be provided with breakfast and lunch. The banquet on Thursday is not included in the Thursday Only registration.

What if I have a food allergy or special dietary request?
If you have indicated a special dietary request on your Conference registration, you will receive a Special Dietary Restrictions ticket in your envelope with your badge. You must keep this with you for all meals. You can simply slip it in the back of your badge and then you will need to show it to your servers at every sit-down meal.

If you have a special dietary request and have not informed us of it in advance, please contact National Office as soon as possible. We will make every effort to accommodate your request, provided we receive the information in time to prepare a special meal. Please be advised that we cannot guarantee that no cross contamination has taken place in the special preparation of an allergy-free alternate meal.

Can I attend the conference banquet?

Full Conference delegates automatically receive entry to the Thursday night banquet. If you are a one-day delegate or coming as a guest, you will need to purchase a banquet ticket. Please contact the National Office at as soon as possible to ensure a banquet ticket is available.  Tickets are available for $120.

I am interested in attending Gift Planning Fundamentals or A Primer on Charitable Bequest Administration.  May I attend one of these courses without registering for the Conference?

Absolutely!  You can also add these courses on to your conference registration if you would like more in-depth training in advance of the Conference. Details can be found here:

What is the recommended dress code for the Conference?

Dress is business casual for the Conference. For Thursday night’s banquet, we move to more formal business attire.

Will I have WIFI access?

There will be complimentary WiFi in the meeting areas and in the guest rooms.

Internet Access Instructions
1. Select wireless network: “Fairmont_Meeting”
2. Once connected, open Internet browser.
3. Fairmont internet login page will open.
4. Enter code to login. Fairmont home page will open.
5. You are now connected and may begin browsing.

Group Access Code:
*code is not case sensitive*

When is it necessary to wear my name badge?

Name badges must be worn at all times for access to meeting sessions and meal functions and to ensure the safety of the meeting. This includes the Thursday night banquet.

I need help with translation, what should I do?

We asked on the conference registration whether you might be interested in whispered translation for the English sessions if it were available. If you said yes to this option, you will be contacted and given the contact information of some of the bilingual Host Committee members who will be attending the Conference and who could offer you some support around translations.

Is there a Conference app?

Yes, there is an app for the Conference and it will be ready to download in both the Apple Store and Google Play store in mid-March, 2019. You can also access the app on a web browser at On this app you will be able to build your personal Conference schedule, find information about our Sponsors and Exhibitors, find and connect with other attendees, vote in live polling at the FRANK Debate, take notes on your session and email them to yourself, and so much more.  Please visit our Conference App page for more information. 

Will there be voting during the FRANK Debate?

As part of the FRANK Debate on April 11 at 2:30pm, we will be conducting a live ‘before and after’ poll through the app.   We want to measure if the content of the debate changed your mind on the motion: Be it resolved, charities’ best days are behind us.

To participate, you do have to have downloaded the app (or be accessing it via a web browser), but you do not need to have created a profile.  We will not be offering any other voting method this year.

Voting before the debate will take place on Thursday, April 11 between 7:00 am and 12:30 pm. Results of this poll will be shared with everyone before the FRANK Debate begins.
As soon as the debate is finished, delegates will be given a couple of minutes to vote a second time and results will be shared shortly thereafter.

How will I find my sessions at the Conference?

Your most useful tool is the Conference App.  In addition, every Conference delegate will be provided with a personalized at-a-glance schedule which lists where the sessions will take place. There is signage provided at the venue and you can always ask for help at the Registration Desk as well.

There is also a section in the Conference app called ‘Maps’, where you will find a useful floorplan of the conference space.

I want to change one of my sessions. How do I do that?

If you would like to change your session selection, please contact Erin Kuhns, Manager, Education and Training, so that she can update your registration for you. Please note that some sessions are sold out and we have a waiting list for them, so if you are currently signed up for a session that you do not intend on attending, please let Erin know so that someone else can attend in your place.

The Opening Plenary session is presented in French but I don’t understand French. What do I do?

Yes, Elizabeth-Ann Doyle will be presenting Créativité. Collaboration. Connexion. in French. There will be simultaneous translation available. You simply need to bring a piece of ID with you to the plenary room and you will be able to borrow a headset for the simultaneous translation.

What is an Art Hive?

Join us for some creative CAGP community building courtesy of Concordia University Art Hives. Art Hives creative tables will be in the Exhibit Hall during refreshment breaks. Supplies are provided but if you’d like to bring one art material item to share, it would be a great symbolic gesture, but it is by no mean a requirement. Visit to learn more about Art Hives.

Are CFRE credits available, and how do I track them?

Yes, conference sessions offer up to 18 CFRE credits.  On the USB key you are provided with at the registration desk you will find a useful tracker for you to fill out your sessions and submit to CFRE for certification. 

Is it okay to use my smartphone or tablet during the Conference?

Yes, absolutely.  Our speakers are aware that attendees will use their phones/tablets/laptops to take notes during sessions and share their learnings on Twitter and Instagram.  Our conference app also allows you to take notes directly to each session and email the to yourself.  If sharing on social media, please use the hashtag #CAGP19.

We do ask that you be mindful of those around you by turning your phones on silent. If you must take a call, please do so outside the session room.

Will I get a list of delegates attending the conference?

An electronic PDF version of the delegate list will be sent out to the Conference delegates just before the Conference. It will also be available to download with the speaker presentations online (available only with a password). Kindly respect the privacy of our delegates – this list is not to be used for advertising or marketing purposes. If your name does not appear on this list, it is because you opted out of the list on your registration form.

In addition, you will be able to find other delegates via the Conference app!  Create your profile so that others can find and connect with you! 

Will I get a copy of the speaker presentations?

CAGP does not provide printed copies of the presentations and handouts at the Conference.

There are two ways to access speaker presentations in advance:

  1. Prior to the Conference, delegates will receive an email with instructions for accessing the speaker presentations online.  You will be able to download and save to your device or print as you wish.
  2. Presentations will be available on the Conference app, found within the details for each session, under the area called ‘documents’. 

Not all speakers might have provided a copy of their presentation at the time of posting. As new presentations are received, they will be posted online and in the app, so check back for updates.

During the Conference, a computer and printer will be available next to the registration desk if you need to print any last minute presentations.

How do I provide feedback on the sessions I attended? 

Session evaluations will be done only via the Conference app (you can also access on a browser at 

At the end of each session, you can access the “Session Evaluation” at the bottom of the page of the session you are in.  


We will not provide paper evaluations in the sessions, but we will have them available at the Registration Desk if that is your preference.

Where and when can I connect with exhibitors?

We have an excellent line-up of Exhibitors at the Conference this year and we invite you to visit all of them in the Exhibit Hall, next to Place du Canada on the Convention Level of the hotel.

The Exhibit Hall will be open during the following times:

  • Wednesday: Breakfast, breaks, dessert at lunch, opening reception
  • Thursday: Breakfast, break, dessert at lunch. The Exhibit Hall will close at 2:30 on Thursday afternoon.

Will there be an event photographer?

Yes, there will be a photographer on-site taking pictures of the conference for use in future CAGP marketing materials. 

Is this conference scent-free?

CAGP recognizes that some people are sensitive to scented products. Perfumes and strong odours can precipitate severe asthma attacks. Please limit the use of perfumes, scented hair spray, cologne, aftershave and any other highly scented products out of respect for these individuals.

How do I sign up for the social activities?

There is a place on your Conference registration form to sign up for the social activities. The deadline to register was March 22. If you decide you wold like to join in the activities after you have already registered for the Conference, contact Erin Kuhns, Manager, Education and Training at There is no guarantee that there will be space left at the social activities after the registration deadline has passed.  

Where do I meet for the Dine-Around on Wednesday?

Please meet in the Lobby of the Fairmont at 6:30 p.m. on Wednesday.

Where do I meet for the Museum Tour? 

Please meet at 2:30 p.m. on Friday afternoon in the Lobby of the Fairmont.   The tour will run from 3:00 p.m. – 4:00 p.m.

Tour of the Montréal Musée des Beaux-Arts Exhibition
Thierry Mugler: Creatures Of Haute Couture

What activities are there in Montreal?

We have some great ideas for activities listed on our Visiting Montreal page.  

Tourisme Montréal has also provided CAGP with several useful things that will be helpful to anyone wishing to see more of Montreal while they are visiting:

1. Download the Montréal city guide app:
2. Download this useful bilingual coupon booklet that gives you discounts on many attractions in the city.
3. Pick up one of the tourist guides and maps from the registration desk at the Conference.

Where can I sign up to receive CAGP e-communications in the future? 

If you are a member of CAGP, you are automatically subscribed to communications, unless you opted-out during the registration process.  If you are not a member, and would like to keep in touch about more educational opportunities, please fill out this form

Who do I contact if I have more questions?

You can call Erin Kuhns, Manager, Training and Education at 1-888-430-9494 x222 or email